Processes · CRM/ERP · Large-scale automation
From spreadsheets to a system the business runs on
Much of the work relied on people, Excel and disconnected tools. Before connecting separate operations into a system, we needed to understand which steps to change or remove. I began with discovery: learning the domain, examining processes with the client and shaping product decisions.
We built CRM/ERP capabilities, web services for different audiences, custom modules and microservices, alongside recognition and machine-learning solutions. The system had to handle everyday work as well as peak volumes of requests and workflows.
I led the work from discovery through implementation, collaborating directly with the client and coordinating the team. Separate tools became a modern system, and many tasks that had required substantial manual involvement became automated and considerably faster.

- Manual processes
- CRM, ERP and modules
- Automated operations









